Frequently Asked Questions
Welcome to our FAQ page, where we answer the most frequently asked questions from our customers. If you cannot find the answer to your question here, do not hesitate to contact us. Our team is always ready to help you.
1. What are the materials of your aluminum posters? Our aluminum posters are made from 3mm thick aluminum composite panels. They are durable, weather resistant and are built to last.
2. How can I personalize a poster? To customize a poster, please contact us directly by email or phone. Our team of designers will work with you to bring your idea to life and create a unique masterpiece.
3. What is the delivery time? Delivery time typically ranges from 5-10 business days, depending on your location and the complexity of the order. We do our best to deliver your order to you as soon as possible.
4. Do you offer return options? Yes, we offer a guaranteed or your money back satisfaction guarantee within one week of receiving your order. If you are not completely satisfied, please contact us for information on returns and refunds.
5. How to hang the aluminum posters? All of our aluminum posters come with pre-assembled hanging hardware for easy installation.
6. How can I contact you with additional questions? You can email us at support@eywens.com Our team is here to answer all your questions and provide you with the assistance you need.
7. Can I choose the size of my aluminum poster? Yes, we offer 3 or 4 different sizes (it depends on the designs) for our aluminum posters. You can choose the one that best suits your space and needs.
8. How can I maintain my aluminum poster? To maintain your aluminum poster, simply clean it with water or a mild soap and a soft cloth. Avoid using harsh chemicals that could damage the surface.
9. Can you create a custom design from my photo? Yes, we can create a custom design from your own photos. Contact us with your ideas and images, and our team of designers will guide you through the creation process.
10. What are your accepted payment options? We accept various secure payment options, including credit cards and online payments. During the ordering process, you will see the available options.
11. Do you offer promotions or discounts? Yes, we regularly offer special promotions and discounts on our products. Be sure to subscribe to our newsletter so you don't miss out on exclusive offers.
12. Is the aluminum poster suitable for outdoor use? Yes, our aluminum posters are designed to be weatherproof and suitable for outdoor use. They are waterproof and UV resistant, making them perfect for adding a unique touch to your outdoor space.
13. How can I track my order? Once your order has been dispatched, you will receive a confirmation email with tracking details. You will be able to follow the progress of your order until its delivery.